Frequently Asked Questions
The Ember Journal
Yes, checkout our subscription options here!
Yes, you can find our collection of digital issues here. All past issues are available with a bundle deal of 20% off three or more!
Printing each issue is a significant production, and for this reason, once issues are all sold out they are no longer restocked. We encourage you to purchase print issues while they are still available as we do not have any current plans for reprint at this time.
Please send an email to submissions@theember.co with a bit about yourself and topics you’d like to write about!
You are welcome to disagree.
Absolutely nothing we present is medical advice and any changes you choose to make based on information we share is your personal choice (and we recommend discussing with your practitioner). We write our articles based on years of research and experience as both nutritional therapy practitioners and students of the Creator (and we continue to learn and grow!).
Shipping and Returns
We used to ship to any country when requested, but because of the unpredictability and fluctuation of shipping costs recently, we are unable to do so at this time. We encourage international customers to checkout our digital subscription and other digital offerings!
You can login to your account to change, but please ensure you update the address on the actual subscription, not just your profile.
Otherwise, the journal will be shipped to your previous address. To be sure, you can email us at hello@theember.co and we can update it for you! Note: addresses must be updated before the subscription order processes (this happens on the 15th of the month that we release an issue).
We are not responsible for shipments or fees incurred when sent to un-updated, incorrect addresses. Please double check that your shipping address is correct. Your billing address may not be your shipping address. If your item has not shipped, there is a chance we can update our system, but we cannot make guarantees. We have this strict policy because incorrect addresses are a common mistake. These errors cost us two additional shipment costs (returned package fee + re-shipment fee.) If your magazine is sent to the wrong address, you are responsible for a $3.95 return fee plus the shipping cost. You must wait until your package is returned to us before we can re-ship the issue.
Journals are shipped mid-February (spring), mid-May (summer), mid-August (fall), and mid-November (winter). Exact dates fluctuate based on printing times.
We do not offer phone numbers as the primary person dealing with customer service is a stay-at-home mom. All inquiries should be sent to hello@theember.co.
Our team members are located around the United States, but we currently ship from Minnesota.
All journal sales are final. The only exceptions are if it arrives visibly damaged.
Oh, no!
If your product arrives damaged, please let us know and we will replace it at no charge if we still have it in stock. We are not responsible for damage incurred by your child, pets, or any other external conditions once the package is delivered. If you need to exchange for the same item, send us an email at hello@theember.co with a photograph of the item condition to open a case. Upon approval and depending on and destination, the time it may take for your exchanged product to reach you may vary.
If we have sold out, we will issue a full refund.
If you are concerned about a missing package, please follow up with the post office and then notify us of their response.