Refund and Returns Policy

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Return Exemptions

Several types of goods are exempt from being returned. Our print magazine (“The Ember Journal”) and all digital products are not able to be returned.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theember.co.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. We are not responsible for damage incurred by your child, pets, or any other external conditions once the package is delivered. If you need to exchange it for the same item, send us an email at hello@theember.co and send your item to: 

The Ember Collective
1427 Saint Clair Ave
Saint Paul, MN 55105

If we are out of stock of that item, we will issue a full refund.

Shipping returns

To return your product, you should mail your product to:

The Ember Collective
1427 Saint Clair Ave
Saint Paul, MN 55105

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You can choose shipping method yourself, or you can request a prepaid label that we can send you (this will be deducted from your refund).

Need help?

Contact us at hello@theember.co for questions related to refunds and returns.

Shopping Cart
Hi, I’m Alyse! I’ve never been good at titles or labels defining who I am, but have been asking God recently to help me understand what it means to be HIS, to be a bride (I’m getting married in a few months!), to be a friend, to be a faithful follower. Health and whole body wellness has been my goal since shifting away from disordered eating and climbing out of depression and anxiety a few years ago.

It hasn’t been easy but understanding that my body needs true nourishment has inspired me to honor the life God has gifted me with. I have passions for baking, reading, and photography, and I’m always trying to be more present to see the beauty of life. I love the ocean and a good acai bowl, long conversations with earl grey tea, and the quiet of the Blessed Sacrament Chapel. It often feels like a whirlwind of change in my life so I turn to writing and journaling as often as I can. Others’ writing and beautiful images greatly inspire me, and the Ember Journal has provided so much of that since last fall. Elissa & I became fast friends after we connected over her family’s chicken eggs (very on brand for us both!) and she shared how she was creating The Ember Journal, the plans they had for it, and even invited me to assist with cover shoots.

I’ve since come on board as operations assistant and love the work I get to do to help create a place for holistic growth for so many! I’m extremely grateful to be with like minded women who share the Catholic faith. I trust in God’s timing for gifts such as these- He’s always seen me through. Here’s to seeking the slow in the constant movement of life, to being intentionally present to the Lord, and living our lives fully!”
@alysemariie
Hi there, I’m Ireland! Currently residing just outside Pittsburgh Pennsylvania, It’s been my mission the last couple of years to capture beauty in the slow and simple and to learn what rest and nourishment truly mean to one’s body. The Ember Journal has been a huge resource for that—not only in reference to health but also in the goodness of my heart.  While I am part of the Ember team here, I also run my own small business of brand design, media management, and curate a small shop of home goods.

Creation is my happy place. Growing something with my own hands and caring for that life reminds me just how much a small simple thing has such a large importance. God’s love in creation and all the healing it has to offer is incredibly mind boggling to me and it’s one reason I find The Ember Collective so beautiful. These days, I find a lot of joy in the simple acts of journaling, photography, homemaking, and creating and I’ve been blessed to be able to make a living in curating beauty. My life feels constantly expanding and quite often overwhelming so learning to meet Him in the quite and mundane has been a never ending practice over here.
@missirelandrose
I’m Elissa! First and foremost I am a beloved daughter of God currently in a season of rebuilding and resting in my true identity. Formerly a full time traveling wedding photographer, I left it all behind 2 years ago and moved back home to San Diego, CA to focus on regaining my health after physically hitting rock bottom.

The Ember Journal is truly a beauty from ashes endeavor for me. In my darkest hour, this project has been a Springtime of hope and given me purpose in this season of ‘pause’. Samantha and I initially connected on insta through the small Catholic photographer world and became friends as we discovered our shared passion for our faith, holistic health, homesteading, and the NTA (future goals). One day on the phone I shared with her some of the future desires God has placed on my heart and she immediately told me about Katie and this magazine idea – it was like all of our desires just fell into place.

Our overall vision for the Collective weaves so perfectly into each of our individual callings. He is so faithful. Holistic wellness became a way of life for me after chronic illness ravaged my life for many years. I would never have chosen this path for myself, but God has truly paved a way through the wilderness. Yes, I’m grateful for the knowledge I’ve gained about ancestral nourishment and tossing toxins but most especially the pruning and deep healing of the soul in the midst of suffering. Health, freedom, telling stories through photographs, creating a beautiful home, living off the land, and upholding Truth are a few things that light a fire under me. I have big dreams that reflect the garden of God’s vast goodness and my heart lies in journeying alongside others as we run toward Jesus – to dwell in the hidden refuge of His heart.
@elissaannephoto

I’m Samantha! Nutritional Therapy Practitioner, wife and mama, plant lady, and lover of all things wild and free. We live in Omaha, Nebraska with our small flock of chickens and a city yard packed full of every kind of flower and growing thing I can get my hands on. Katie and I met while pursuing further education from the Nutritional Therapy Association and connected instantly over our faith, love for the church, and conviction that body and soul wellness must include an emphasis on nutrition.

I found the world of holistic wellness after having my son in 2018, when pregnancy and nursing pushed many of my health issues over the edge. PCOS and haywire hormones, gut issues, and everything that goes along with those had me asking lots of questions. He is so faithful. Holistic wellness became a way of life for me after chronic illness ravaged my life for many years.

I would never have chosen this path for myself, but God has truly paved a way through the wilderness. Yes, I’m grateful for the knowledge I’ve gained about ancestral nourishment and tossing toxins but most especially the pruning and deep healing of the soul in the midst of suffering. Health, freedom, telling stories through photographs, creating a beautiful home, living off the land, and upholding Truth are a few things that light a fire under me. I have big dreams that reflect the garden of God’s vast goodness and my heart lies in journeying alongside others as we run toward Jesus – to dwell in the hidden refuge of His heart.

@samanthakworthing
Hello friends! I’m Katie and I am a Nutritional Therapy Practitioner living in Saint Paul, MN with my husband and two small children. My passion for holistic health began in my mid-twenties; years of heavy antibiotic usage, endometriosis (and “infertility”), and compounding stress left my body in a dreary state.

But always a doer, I sought authentic answers that medical professionals simply could not give. It all led me to finding ways to address my body as a whole – a path with a lot of detours along the way. Each year I find myself with more information, resources, and knowledge, and yet it often comes back to simply trusting the innate wisdom of the body. There is so much goodness to be found as we probe the beauty of His creation, and yet it always, always comes back to HIM. The Lord has a way of humbling us so that we keep turning to Him, never to glorify the things here below.

The Ember Journal began as a small endeavor with a modest vision. And yet, the holy Spirit brought this little team of women together and kept paving the way for something great. I am always inspired by Brother André Bessette in that no matter how small we begin, if it be the Lord’s will, He will bless it tremendously! Besides, I think we each needed an outlet to gush about this content we love so much, without bothering those patient souls closest to us with constant unsolicited health talk.
@katiegearns